Refund Policy

1. How we approach refunds

Digital products are not automatically non-refundable, and we do not apply a blanket refusal. Eligibility may depend on the product, fulfillment status, whether the digital item has been revealed or redeemed, and the circumstances of the request.

Every request is reviewed individually. Nothing on this page is a promise of an automatic refund.

2. Key not yet revealed or accessed

If the fulfillment details for your order have never been revealed and the item has not been accessed, a refund or cancellation is usually the most straightforward case to review, because the digital item can normally still be treated as unused.

3. Invalid or non-functional key

If a key or code does not work as described, contact support with your order reference and the exact message shown during activation. Where a fault on our side is confirmed, we will look to replace the item or, if that is not possible, refund it.

4. Incorrect product delivered

If the product delivered does not match what you purchased — a different edition, platform or product type — that is our error, and we will correct it by delivering the correct item or refunding the order.

5. Wrong region or platform purchased

Each listing states its platform and activation region, and verifying these before purchase is the customer's responsibility. Where the item has not been revealed or redeemed, we may still be able to help; once it has been revealed or redeemed, a refund is unlikely to be possible.

6. Key already redeemed

Once a key has been redeemed, the digital item has been consumed and cannot be returned. Refunds in this situation are generally not available, except where the redemption itself is part of a confirmed fault on our side.

7. Account-based products

Products delivered as account access or credentials are assessed differently from keys, because access begins as soon as the credentials are used. Contact support before attempting to use the credentials if you believe something is wrong with the order.

8. Orders still Processing

An order shown as Processing has not completed delivery, so no fulfillment has been made accessible. Cancellation requests for orders in this state are usually simpler to accommodate, provided fulfillment has not been completed in the meantime.

9. Duplicate purchases

Where a verifiable duplicate purchase of the same product was made in error and the duplicate has not been revealed or redeemed, we will normally refund the duplicate order.

10. Requests we cannot accept

We may decline a request where the item has been revealed or redeemed without a confirmed fault, where the product works as described and matches the listing, where activation was attempted outside the stated region or platform, or where the request appears to be abusive or fraudulent.

11. How to request a refund

Contact contact@noryve.net from the email address on your account and include the order reference, the product name, and a description of the issue with any error messages. We will confirm the outcome of the review by email.

12. Your statutory rights

This policy does not limit rights you may have under the consumer law that applies to you.