Support
How can we help?
Email us with your order reference (for example NRV-10492), the product name, and a short description of what you are seeing — including any message shown during activation. That is usually everything we need to resolve it in one reply.
Email support
contact@noryve.net
What we can help with
Order or delivery issue
An order is still showing Processing, or the item you expected has not appeared in your Digital Library.
Activation issue
A key or code is not accepted during activation. Include the exact message shown by the platform.
Account or Library issue
You cannot sign in, or an item you purchased is not showing in your Library.
Refund request
You would like a refund reviewed. Eligibility depends on the product and its fulfillment status.
General question
Anything about a product's platform, activation region or product type before you buy.
Before you write
Many questions are answered on the FAQ, and refund eligibility is set out in full in the Refund Policy. Delivery timing and order statuses are covered in the Delivery Policy.
Support is handled by email only in this version of the store — there is no ticket system or submission form connected yet.